F.A.Q

Our Response To COVID-19

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE UK?

Yes! We ship worldwide 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Between 15-20 days (excluding holidays), due to high order volume and worldwide shipping.

I DID NOT RECEIVE ALL OF MY ITEMS. WHAT DO I DO?

It is possible that if you ordered more than one item, your items could be shipped from different distributors causing in different arrival times. Contact us for more information about specific orders and we will be happy to assist you.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

If you decide you want to cancel/change your order email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via Debit card, Credit card, VISA, or Apple Pay. Have a question? E-mail us at support@soofluffy.com