Shipping

Our Response To COVID-19

 

SHIPPING AND HANDLING

The time for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality, check and packaging. All orders are dispatched within 3 days from when the order is placed. 

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Average time frame is 15-20 days worldwide due to shipping delays caused by COVID-19. 

**Some products might be shipped out separately and arrive on difference time because we have various warehouses from a different location. **

The depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is a sacrifice is the quality of our products. Thanks for understanding.


Changes Request
If you need to make changes to your order, please email us within 1 hour of placing your order and we will be happy to make the required changes. Unfortunately, if your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.


*Please note that all cancellations are subject to a 20% cancellation and restocking fee, because we immediately begin our fulfilment process. 


Order and Shipping Timeline
1. After you order, you will receive an order confirmation email or text. This will give you an order number with the total transaction value and the products ordered. 
2. Allow 5 days for processing, and we will send you a shipping confirmation with a tracking number. This tracking number will take up to 3-5 days to become active, so if the tracking number is not showing up initially, wait another day to check the status of the package. 
3. In order to provide the best products at the lowest possible price, we have warehouses all over the world.

**Some products might be shipped out separately and arrive on difference time because we have various warehouses from a different location. **